Frequently Asked Questions
Everything you need to know about our precision coffee tools and global shipping.
What is the typical lead time for your coffee grinders?
Most of our precision grinders are built in small batches. While in-stock items ship within 3-5 business days, pre-order items typically have a lead time of 4-8 weeks depending on the production cycle.
Do you offer international shipping?
Yes, we ship our products globally from our logistics hubs. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the recipient.
What is your return policy for high-end equipment?
We accept returns on unused items in their original packaging within 30 days of delivery. Due to the precision nature of our tools, used items may be subject to a restocking fee.
How do I maintain and clean my Weber Workshops tools?
Each product comes with a detailed digital manual. We recommend dry-cleaning burrs with a brush or bellows; never use water or soap on the internal grinding components.
Are your products covered by a warranty?
Yes, all Weber Workshops hardware includes a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear on consumable parts like burrs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value equipment, we also offer secure checkout through various regional financing partners.